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letter of complaint

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top cat
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« Reply #200 on: July 08, 2012, 10:51:04 »


'my overpriced food and drink was bad'


sorry but if you buy food & drink at a petrol station or on a train/plane, you must expect it to be terrible. scarcity power etc. Do you want me to draft a reply on easyjet's behalf?
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« Reply #201 on: July 08, 2012, 11:23:16 »

Already received a standard apology from Easyjet.

I think I was just in a bad mood after carphone warehouse so took it out on as many people as possible. Therapy you could say. It worked for me and Ive had a decent weekend.
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« Reply #202 on: July 09, 2012, 08:54:14 »

I won’t paste the rather boring text here but I recently had a two month long correspondence with Wessex Connect in order to get eight quid back off of them.

I also wrote a sensible complain to Showcase about the awful sound quality in their cinemas but they didn’t even bother to reply.
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« Reply #203 on: July 09, 2012, 09:51:47 »


I also wrote a sensible complain to Showcase about the awful sound quality in their cinemas but they didn’t even bother to reply.


ive found at cinemas its best to complain directly after the film to a person (managed). Ive complained about people in there being twats (which isnt directly their fault) but a long the lines of I couldnt enjoy the film because of their distraction. always given me a free tickets to come back (not specifically for the same film too).
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« Reply #204 on: July 09, 2012, 10:16:26 »

Do you want me to draft a reply on easyjet's behalf?

i would like this  Cheesy
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« Reply #205 on: July 09, 2012, 15:03:06 »

Do you want me to draft a reply on easyjet's behalf?

i would like this  Cheesy

hmm.. poacher turned gamekeeper
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« Reply #206 on: July 10, 2012, 11:50:14 »

Quote
I won’t paste the rather boring text here but I recently had a two month long correspondence with Wessex Connect in order to get eight quid back off of them.

any luck? persistance pays off  Two Thumbs
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« Reply #207 on: July 10, 2012, 12:11:18 »

Quote
I won’t paste the rather boring text here but I recently had a two month long correspondence with Wessex Connect in order to get eight quid back off of them.

any luck? persistance pays off  Two Thumbs

Ah, yes, that wasn't clear enough was it. It took two months of correspondence to get eight quid they owed me out of them but I did get it in the end.
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« Reply #208 on: June 25, 2013, 13:29:54 »

I do have a couple of letters that need writing. I have chilled out a bit following the events (lost motivation) but this has inspired me to not let the culprates get away with it.

To be continued!
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« Reply #209 on: June 26, 2013, 10:39:28 »

Quote from: Amazon UK
You can only return an item within 30 days. Please contact the manufacturer

Quote from: Plodocus
Dear Wacom,

I purchased the Intuos 5 touch medium from Amazon UK on 28th January 2013.
I want to return it to you for a full refund. I do not want to
troubleshoot it. I don't want it 'repaired'. I just want my money back.
I have tried every single one of your troubleshooting guides and read your
forums in detail. It just doesn't work properly. The touch function is
little more than an extremely annoying gimmick. Heaven forbid that a
left-hander would want to use your touch functionality without having to
reinstall the drivers EVERY TIME HE USES IT.

Now, out of nowhere, the cursor is stuck to the upper left corner of my
screen. I have run out of patience with trawling through the forums or
sub-standard support pages trying to fix it. Not only did it cost around
£300 in the first place, but on every occasion that I use the damn thing I
have to spend my own studio time trying to fix driver issues for a device
that was sold to me on the basis that it was HASSLE FREE.

That you would allow something to go on the market which clearly doesn't
work for half of your customers is a disgraceful way to run a business. I
literally haven't switched it on once without having some problem or
other. The worst part is that despite countless requests in the forums to
fix bugs you seem not to care. You have my money already, right? Well, I
want it back.

Please let me know how I can return my tablet and get a full refund. I am
not prepared to sell it on second hand to some other unsuspecting fool who
got sucked in with your promise of slick operation and ease of use.

Dave Clarke.

Quote from: Wacom Europe
Dear Mister Clarke.


I deeply am sorry to learn that and thank you for taking the trouble to explain the issue you experienced with your tablet.

In case you would like to get a money refund and give your intuos5 tablet back, we suggest to reach your reseller.

Wacom is not your reseller therefore we cannot run a money refund process for you.

Please forward your request to Amazon.

In case you want us to get assistance about the way to make this tablet work properly, or just fix this tablet, do not hesistate to come back yo us.

Have a pelasant day.

With Kind Regards,


Fabien Vidal

Wacom Technical Support

Quote from: Plodocus
Dear Amazon UK,

Please find unsatisfactory response from manufacturer below:

<same as the above>


Quote from: Amazon UK
I'm sorry to hear about the problem you've had with your 'Wacom Intuos5 Pen and Touch Medium Graphics Tablet'.

Please return the item to us and we'll refund you as soon as possible.


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« Reply #210 on: June 26, 2013, 11:59:29 »

This was rushed this morning via an online form but goes to show you don't need to be long winded in order to get a result.

Quote
Hi, I spent this morning sorting out all my recycling. The blue cardboard bag was so full that I had to place several broken down items of cardboard beneath it in a stack. The collector would have been able to see that I could not put any more in the bag, but they just left it. Should this really be happening?

Quote
Mr Evans

Thank you for using the web-site.

I apologise for the problem you have experienced with your recycling collection this week. As long as this is presented on the front edge of your property by 7am on your collection day this should have been cleared. This has now been logged and a vehicle will return to clear this for you as soon as possible.

Again, I apologise for any inconvenience this has caused.

Kind regards
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« Reply #211 on: June 26, 2013, 13:04:58 »

Quote from: Amazon UK
You can only return an item within 30 days. Please contact the manufacturer

Quote from: Plodocus
Dear Wacom,

I purchased the Intuos 5 touch medium from Amazon UK on 28th January 2013.
I want to return it to you for a full refund. I do not want to
troubleshoot it. I don't want it 'repaired'. I just want my money back.
I have tried every single one of your troubleshooting guides and read your
forums in detail. It just doesn't work properly. The touch function is
little more than an extremely annoying gimmick. Heaven forbid that a
left-hander would want to use your touch functionality without having to
reinstall the drivers EVERY TIME HE USES IT.

Now, out of nowhere, the cursor is stuck to the upper left corner of my
screen. I have run out of patience with trawling through the forums or
sub-standard support pages trying to fix it. Not only did it cost around
£300 in the first place, but on every occasion that I use the damn thing I
have to spend my own studio time trying to fix driver issues for a device
that was sold to me on the basis that it was HASSLE FREE.

That you would allow something to go on the market which clearly doesn't
work for half of your customers is a disgraceful way to run a business. I
literally haven't switched it on once without having some problem or
other. The worst part is that despite countless requests in the forums to
fix bugs you seem not to care. You have my money already, right? Well, I
want it back.

Please let me know how I can return my tablet and get a full refund. I am
not prepared to sell it on second hand to some other unsuspecting fool who
got sucked in with your promise of slick operation and ease of use.

Dave Clarke.

Quote from: Wacom Europe
Dear Mister Clarke.


I deeply am sorry to learn that and thank you for taking the trouble to explain the issue you experienced with your tablet.

In case you would like to get a money refund and give your intuos5 tablet back, we suggest to reach your reseller.

Wacom is not your reseller therefore we cannot run a money refund process for you.

Please forward your request to Amazon.

In case you want us to get assistance about the way to make this tablet work properly, or just fix this tablet, do not hesistate to come back yo us.

Have a pelasant day.

With Kind Regards,


Fabien Vidal

Wacom Technical Support

Quote from: Plodocus
Dear Amazon UK,

Please find unsatisfactory response from manufacturer below:

<same as the above>


Quote from: Amazon UK
I'm sorry to hear about the problem you've had with your 'Wacom Intuos5 Pen and Touch Medium Graphics Tablet'.

Please return the item to us and we'll refund you as soon as possible.



a little £35-40 wacom should be alright - but check for any issues with your os & hardware before you buy - if it's happening should be listed online - my intuos 1 stopped working when they updated the drivers - unless i reinstalled every time - but i sold it to someone with a newer pc/os and she was very happy with it - so i'm presuming it worked for her
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« Reply #212 on: June 27, 2013, 23:31:12 »

I'd like to see you walk down an unlit dual carriageway to collect your car from the garage mate

Well, we all have our own personal kinks.
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« Reply #213 on: June 27, 2013, 23:52:35 »

Do you want me to draft a reply on easyjet's behalf?

i would like this  Cheesy

hmm.. poacher turned gamekeeper

Dear Mr Evs,

I am so very genuinely sorry to hear of your relatively recent disappointment with the admittedly poor quality food & drink provided for some of the especially gullible passengers on our shambolic low budget trans alpine jamboree air flight back into UK from random european destinations. Do you think we are mugs? Because we certainly feel that way about you and your British ilk. for your own well-being I should like to advise you never to purchase food or drink at the following locations:

i) airports/on planes (e.g. Easyjet)
ii) motorway service stations (except the ones in Italy and sometimes France)
iii) supermarkets before 7.59pm
iv) late night take aways or curry houses that permit entry after 10.45pm

Were I feeling especially charitable I might also advise you to purchase one of our lottery/bingo cards on the flight. You have more chance of winning €250,000 than getting a decent sandwich and coffee, to be perfectly honest.

Should you wish to enjoy a relaxing low budget european-style break in the next few years, I would highly recommend you continue to fly Easyjet to a myriad of destinations which are all basically the same i.e. there is a beach and some fat women from south wales, bringing your own sandwiches and thermos if you're going to be fussy.


I would like to give you my very best regards. Unfortunately I am not able to do that in this instance. But have a good holiday next year, and be sure to let me know how it goes.

Yours in sun sea and sand.

Mr E. Jett. (no relation to that I love rock n roll woman)



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« Reply #214 on: June 28, 2013, 05:04:18 »

some dutch motorway services are alright too
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« Reply #215 on: April 15, 2014, 10:36:26 »

Was incorrectly given a parking ticket today - parking services will be wishing they had never been born after they read this.



Your ref: PCN Number IX-------A, 'Served' on 15/04/2014

Dear Parking Services Team,

This is just to notify you that I have been issued with a ticket for parking in a zone 2 space, when my parking permit was clearly displayed in the windscreen of my car (just next to tax disc). I have been out of town with work, so had not opened your correspondence of 09/04/14 which contained a new parking permit to replace my cancelled permit 1-------1, which was cancelled due to an administrative mistake at your office.
I have spoken to a member of the Parking Services Team on the phone today who assures me that said ticket will be quashed forthwith.

Many thanks for your help in this matter. It only remains for me to wish you the same happy motoring and parking experience that I enjoy every day on the highways and byways of our fair county town of Ipswich.

Yours sincerely,

Benjamin Isiah
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« Reply #216 on: April 16, 2014, 11:23:26 »

You need to up your game. I have dealt with a 6 page complaint this week; your two paragraphs don't come close.  Bad Teeth
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« Reply #217 on: April 16, 2014, 12:04:21 »

You need to up your game. I have dealt with a 6 page complaint this week; your two paragraphs don't come close.  Bad Teeth

Quality not quantity  Wink I am refining my complaining skills.
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« Reply #218 on: July 30, 2014, 12:37:10 »

FINAL BUMP FROM ME.
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« Reply #219 on: February 26, 2015, 20:59:20 »

Dear so-called 'RAC', Buenas Dias you fucking cunts.

R-I-P to the motorist rescue, recovery, support and repair service you used to be, your days are O-ver.

I am referring, lest there be any misunderstanding, to your extremely poor timekeeping and the sheer visceral hatred for you that has arisen in my otherwise charmed life. Last Thursday, my car having through every fault of my own run out of fuel, I rang your laughably-named 'helpline' with the not unrealistic aim of securing a quick visit from a masterful mechanical centurion, drawn from the finest legion of engineers your 'Fourth Emergency Service' has to offer. 'It's a good job the RAC always arrives so very promptly' I soothingly thought, as I telephoned my second appointment of the day to reassure them that, though thoroughly blighted and benighted by vehicular vicissitudes, I would be only slightly delayed for our important meeting. 'Be strong, saith my heart; I am a soldier; I have seen worse sights than this' ran my inner-monologue.

Imagine my surprise then, when instead of the timely and efficient response promised in your crap adverts on ITV4+1, I waited for 2 hours and 45 minutes for this 'knight in shining armour' (in this case a greasy wideboy in a polyester jumpsuit) to appear. 'Each man delights in the work that suits him best'... Well, not this one;

'Jump out that old motor, get in my flying saucer', he didn't say. Instead there ensued a dreary soliloquy about the importance of getting one's car serviced regularly, paying particular attention to the fuel lines and gauge. He said the fix is a shot of Jack. I said 'man what are you smoking?' - Not exactly Shakespeare is it?

At excruciating length, fuel was introduced to the parched heart of my 'wheels' - at which point your sluggard sloth of an employee had the foolish temerity to ask for money. Then, get ready, get set, get on your runway jet, I was on my 'merry' way, only 3 hours late for work. Young and free, and London, 'G'.

Might I be afforded the considerable privilege of being the 4000th person (this week) to recommend that you offer a realistic estimate of your arrival time at a mechanical emergency such as this one? In the time that I waited for your oil-caked indolent crouton of a mechanic to arrive, I could have walked back and forth to the nearest petrol station at least 8 times. 'Sometime in the next 45 minutes' now strikes me as a wildly optimistic estimate; "sometime in the next 45 years' might have been more accurate. Men are so quick to blame the gods. Well I don't, I blame you, you bunch of muppets. By hook or by crook this peril too shall be something that I remember. Has the world changed, or have I changed?

There will be killing till the score is paid. Contempt was all you had for the gods who rule wide heaven, contempt for what men say of you hereafter. Your last hour has come. You die in blood.

I am joining the AA.

Yours in Combat,

Benjamin Isiah Van Damme Ultron Green Flag.
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« Reply #220 on: February 27, 2015, 09:40:14 »

 Laugh
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« Reply #221 on: March 03, 2015, 11:50:28 »

YES!
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« Reply #222 on: July 30, 2017, 22:11:40 »

Hello, I actually had to write a genuine letter of complaint this week, to Easyjet. Apologies if this one is not funny, but all those years of practice seem to have paid off as they have offered to refund me my £90.00, and I received a series of profuse apologies over the electric telephone from a worried sounding Scotsman.   Two Thumbs  NERD ALERT! Wink


_____________________________________________________________

Dear Sir/Madam,

I am writing to notify you of the inappropriate and unprofessional conduct of a member of your Stansted Airport team on 23/7/17 while waiting for the delayed flight **** to Nice. I have flown with Easyjet many times in the past and have never encountered this type of situation. As with any service I pay for, I would expect 'reasonable care and skill' from the seller, and this would obviously include the conduct of the client-facing staff.

According to her name tag the person in question is called '************'. No surname was given.

Aspects of her behaviour, listed in detail below, succeeded in making a number of your customers very upset and angry, and led to a number of verbal altercations.

Part of my profession involves working with emotionally and behaviourally challenged people; I am often obliged to remain calm and not allow individuals' actions to affect my judgement or demeanour, however inappropriate or offensive that behaviour may be.

However, after this interaction with your staff member both myself and my partner were absolutely furious due to the offensive, aggressive and patronising way in which we were treated, and the pathetic unprofessional conduct on display.

This is by far the worst customer service I have ever experienced. We will never use EasyJet or any of your other services again. We often travel to the south of France to visit family and friends, therefore you have lost two regular passengers, as we will now use other airlines and airports.

In my recollection of this fractious experience, ************'s actions included:

i) Shouting at the queue - regardless of whether staff are pressed for time, this is simply unacceptable. Why not use the tannoy system?

ii) From the outset ************ appeared to be looking for confrontation. The young girl queueing behind us commented that her behaviour was 'really aggressive'. At this point we had not spoken directly to her, but found this conduct unpleasant and unnecessary.

iii) There was a discussion between many passengers and members of your staff about hold luggage and hand luggage. A number of passengers, including ourselves, were unaware of your current policy, and were unimpressed, especially as putting luggage in the hold would cause further delays at the other end of a flight that was already an hour and a half late. We were lucky to be able - just - to catch the last bus to our hotel at Nice airport. Several passengers had bought items in duty free that they could not fit in their suitcases, meaning they had to pay a £45 per person charge, which was not clearly outlined in your terms and conditions, appearing instead in small print.

This is a practice that has already had a very negative impact on the reputation of low cost airlines.

We 'paid under protest' a fee of £90.00, and verbally notified your staff at Stansted that we were 'paying under protest'.

************ helpfully pointed out to passengers that we 'should have printed out the ticket' if we wanted more information on terms and conditions.

Incidentally, it was noteworthy that the Easyjet staff at Nice Airport on our return flight did not attempt to enforce this practice; indeed no mention at all was made of it. I can only assume French consumer law is stricter on these matters, and quite rightly so.

iv) ************ tried to show my partner the terms and conditions regarding hand luggage in Italian, which would not have been a problem except that this was done in a patronising and condescending manner.

v) ************ then accused us of trying to put our belongings in other people's luggage, which was not only a rather bizarre and incorrect accusation - why would I put my valuables in a complete stranger's suitcase? - but was again delivered in a rude and aggressive way.

vi) Throughout these discussions ************ was asked not to raise her voice on several occasions. ************ did not succeed in meeting this polite request.

vii) ************ should be made aware that in customer service roles it is polite to refer to clients by their names, or as 'Sir' or 'Madam', rather than saying things such as 'you and you, come here'.

viii) ************ made smug, sarcastic comments about my partner's financial status as she had changed a lot of her money into Euros, and was therefore not in a position at that moment to pay the supplementary luggage charge.

ix) ************ made several other snide comments during these discussions which included an assortment of backchat, and shouting 'HAVE A LOVELY HOLIDAY' at us as we left to board, as well as 'REMEMBER YOU ARE ON CAMERA' the implication being, I presume, that we would attempt some act of vandalism on our way to the plane. This may be something that other passengers have done in the past, especially if they had received similar treatment, but it is not something I would consider, and I find such an insinuation extremely offensive.

I strongly suggest you send ************ on an extensive and thorough customer service training course, or find a non client-facing role for her, as she currently appears incapable of interacting with passengers in a civil manner, and as mentioned above seemed to be actively looking for confrontation. I suspect that this is not the first time she has behaved in this way.

Furthermore, you may wish to consider social media's impact on your company's reputation, and the work of consumer rights organisations such as 'Which', consumer affairs pages in the UK press and the Radio 4 'You and Yours' programme, who already take a keen interest in Easyjet's practices.

I understand that the UK's Brexit vote may significantly impact on your business - in this climate you really ought to be avoiding bad publicity via incidents such as this one. This morning I read with interest - but not surprise - the news of a passenger at Nice airport being punched in the face by an Easyjet contractor.

Perhaps Easyjet needs to take a look at its recruitment policy, and ensure that all staff receive training on what professional conduct in the service industry should and should not look like.

Yours faithfully,

etc etc


_______________________________________________
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« Reply #223 on: July 31, 2017, 11:36:23 »

YES
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« Reply #224 on: August 02, 2017, 16:06:24 »

Top stuff Top Cat.
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